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NAME*
SURNAME*
COUNTRY*
SATISFACTION QUESTIONNAIRE
Dear Customer,
We kindly request you to assist us by filling out the following questionnaire. This will allow us to measure the quality level of our products and services and learn where and how we can improve our efforts to provide products that better satisfy your needs. Your answers will also help us to appropriately work on improving our customers relations. Collected data will be used for internal statistics to implement our ISO 9001 certified Quality System. You may provide several answers to the same question.
Please indicate here below:
The NAME OF THE DEALER where you purchased the product*
How to fill out the questionnaire
Kindly indicate the level of importance and satisfaction you perceive for each question on a scale from 0 - 5.
0 indicates not at all important/unsatisfied
5 indicates of high importance/fully satisfied
Please indicate the purchased product code found on the packaging label.*
1. How did you learn about ATLAS FILTRI products?
From the website www.atlasfiltri.com
From other websites (please specify )
Through catalogue/advertising material
Suggested by the dealer
Suggested by a friend
I saw the product in the store and was attracted by the packaging
I saw the product advertisement/promo
Other
2. What features are important to you when buying a product?
0 indicates not at all important/unsatisfied
5 indicates of high importance/fully satisfied
easy installation
functions
aspect
packaging
quality/price ratio
3. What features do you find most satisfactory in the product you purchased?
0 indicates not at all important/unsatisfied
5 indicates of high importance/fully satisfied
easy installation
functions
aspect
packaging
quality/price ratio
easy to understand instructions
4. When you purchased the product, how important were these aspects?
0 indicates not at all important/unsatisfied
5 indicates of high importance/fully satisfied
dealer courtesy
proven skills and expertise
the ability to understand my needs
5. Would you buy ATLAS FILTRI products again? YES NO MAYBE
6. Would you recommend ATLAS FILTRI products to others? YES NO MAYBE
7. If yes, what are the most important features that best describe our product?
0 indicates not at all important/unsatisfied
5 indicates of high importance/fully satisfied
superior quality
superior reliability and functioning
aspect and design
convenient quality/price ratio
COMMENTS AND SUGGESTIONS
FIELDS INDICATED WITH * MUST BE COMPLETED TO SUBMIT